SEA-PHAGES | All posts created by mirisegura

Link to this post \| posted 26 Jan, 2017 17:54
mirisegura	They also have the latest DNA Master version. They will check on admin privileges with IT. Miriam Segura-Totten My students are also getting this error, and they all have Macs but none of them are using Wine.

Posted in: DNA Master → Glimmer Failure on Auto Annotation

Link to this post \| posted 26 Jan, 2017 17:25
mirisegura	My students are also getting this error, and they all have Macs but none of them are using Wine.

Posted in: DNA Master → Glimmer Failure on Auto Annotation

Link to this post \| posted 26 Jan, 2017 16:50
mirisegura	Hello, Several of my students had that issue when they were running an incomplete version of DNA Master (they had a little table come up when they started the program). Make sure you're downloading the full DNA Master program and not just the updater (second link in the paragraph). However, several of my students are still getting one more error when they click apply after completing step 1.5.1(see attached screenshot). Any ideas on how to fix this? Thanks! 807Kb

Link to this post | posted 26 Jan, 2017 16:50

mirisegura

Hello,
Several of my students had that issue when they were running an incomplete version of DNA Master (they had a little table come up when they started the program). Make sure you're downloading the full DNA Master program and not just the updater (second link in the paragraph).

However, several of my students are still getting one more error when they click apply after completing step 1.5.1(see attached screenshot). Any ideas on how to fix this? Thanks!

Posted in: DNA Master → Data Module Error

Link to this post \| posted 24 Jan, 2017 20:04
mirisegura	Ok so I finally figured out the issue. When we clicked on the program file, it generated an icon that looked like the executable file, but was in fact the uninstaller. I manually located the .exe file and solved the issue. I'm not sure why this wasn't an issue for some people (i.e., for some the icon generated was the actual executable file). We didn't need to use the FTP option. Thanks to all for the input!

Link to this post | posted 24 Jan, 2017 20:04

mirisegura

Ok so I finally figured out the issue. When we clicked on the program file, it generated an icon that looked like the executable file, but was in fact the uninstaller. I manually located the .exe file and solved the issue. I'm not sure why this wasn't an issue for some people (i.e., for some the icon generated was the actual executable file). We didn't need to use the FTP option. Thanks to all for the input!

Posted in: DNA Master → DNA Master failed update

Link to this post \| posted 23 Jan, 2017 15:41
mirisegura	We are downloading the entire package to the desktop, within a folder named DNA Master (sorry if that wasn't clear). The programs gets caught in an endless uninstall loop once students unzip the file. I fixed it by downloading the Zip file to the folder on the desktop but this didn't work for everyone. Others downloaded from the red link and that seemed to resolve the problem. Anyway, I will make sure those having issues are clicking on the executable file… Welkin Pope Hi Miriam, the red link is for his slipstream update for older versions of the program. The black link is the only link you should need. I am surprised that your program is running correctly if the executable is on your desktop. It needs to be physically located within in the DNA Master folder in the program files directory. This is why your student's version thinks it needs to download a bunch of supporting files via FTP— it is not in the right directory and it can't find its supporting files and databases.

Link to this post | posted 23 Jan, 2017 15:41

mirisegura

We are downloading the entire package to the desktop, within a folder named DNA Master (sorry if that wasn't clear). The programs gets caught in an endless uninstall loop once students unzip the file. I fixed it by downloading the Zip file to the folder on the desktop but this didn't work for everyone. Others downloaded from the red link and that seemed to resolve the problem.

Anyway, I will make sure those having issues are clicking on the executable file…

Welkin Pope
Hi Miriam,
the red link is for his slipstream update for older versions of the program. The black link is the only link you should need.
I am surprised that your program is running correctly if the executable is on your desktop. It needs to be physically located within in the DNA Master folder in the program files directory. This is why your student's version thinks it needs to download a bunch of supporting files via FTP— it is not in the right directory and it can't find its supporting files and databases.

Posted in: DNA Master → Problem installing DNA Master on Windows 10

Link to this post \| posted 23 Jan, 2017 15:38
mirisegura	We meet again tomorrow. I will try the FTP version and will see if that works. I'll keep y'all updated! ckorey Miriam. We have had the exact same issue. The Lawrence lab has this information on the download page: Slip-stream update: The current version of DNA Master is atleast 2249. If you have an earlier version, and it cannot update itself any longer, that reflects a bug in the FTp subsystem. That bug has been repaired. You will need to downlaod this slip-stream update and unzip it to your DNA master installation directory. After that, the program should be able to update itself once again. This will fix the issue, sometimes. Other times, a student will get the same issue you have in your picture and the program gets caught in an endless loop trying to do the FTP update when you click the button. We are still trying to trouble shoot it on the a few computers. Let me know if you are able to fix it.

Link to this post | posted 23 Jan, 2017 15:38

mirisegura

We meet again tomorrow. I will try the FTP version and will see if that works. I'll keep y'all updated!
smile

ckorey
Miriam. We have had the exact same issue. The Lawrence lab has this information on the download page:

Slip-stream update: The current version of DNA Master is atleast 2249. If you have an earlier version, and it cannot update itself any longer, that reflects a bug in the FTp subsystem. That bug has been repaired. You will need to downlaod this slip-stream update and unzip it to your DNA master installation directory. After that, the program should be able to update itself once again.

This will fix the issue, sometimes. Other times, a student will get the same issue you have in your picture and the program gets caught in an endless loop trying to do the FTP update when you click the button. We are still trying to trouble shoot it on the a few computers. Let me know if you are able to fix it.

Posted in: DNA Master → DNA Master failed update

Link to this post \| posted 20 Jan, 2017 20:20
mirisegura	Hi Welkin, In the attached screen shot, I circled in black the link that downloads the uninstaller, and in red the one that downloads the actual program. It's possible that both download the program but for some reason the first link leads to the uninstaller to be selected. Now that I think about it, it's possible that when I downloaded the DNA Master file to the desktop, I was able to see and select the correct program file as opposed to clicking on the wrong file in the Download folder, but I'm not sure about that. Or maybe I'm just way off base! 494Kb

Link to this post | posted 20 Jan, 2017 20:20

mirisegura

Hi Welkin,

In the attached screen shot, I circled in black the link that downloads the uninstaller, and in red the one that downloads the actual program. It's possible that both download the program but for some reason the first link leads to the uninstaller to be selected. Now that I think about it, it's possible that when I downloaded the DNA Master file to the desktop, I was able to see and select the correct program file as opposed to clicking on the wrong file in the Download folder, but I'm not sure about that. Or maybe I'm just way off base! smile

Posted in: DNA Master → Problem installing DNA Master on Windows 10

Link to this post \| posted 20 Jan, 2017 20:14
mirisegura	Once she picks restore from FTP, are there any other steps she should follow or an IP address/html address connected to the FTP? Thanks!

Posted in: DNA Master → DNA Master failed update

Link to this post \| posted 19 Jan, 2017 20:48
mirisegura	A bunch of my students were having this same issue. They trashed the file they'd downloaded, uninstalled what they had on there, and then downloaded DNA Master from a link at the end of the paragraph of the first link they clicked on to download DNA Master (I hope this makes sense!). For others (including me), downloading the file onto the desktop and then installing from there fixed the problem.

Posted in: DNA Master → Problem installing DNA Master on Windows 10

Link to this post \| posted 19 Jan, 2017 17:29
mirisegura	Ok, so my student was able to open the software with admin privileges, but she is getting the error in the attached screenshot when she opens DNA Master. DNA Master is already updated. I worry that she will not be able to fully annotate the genome with some databases being incomplete. Thanks! 1017Kb

Posted in: DNA Master → DNA Master failed update

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