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Auto-annotation fix for fall 2017 and later

| posted 21 Jan, 2022 20:05
Got it!
| posted 08 Feb, 2022 00:26
debbie
Chris,
I am not sure what you are answering but do your DNA master preference panes look like this?

Debbie,
None of my students DNAMaster Preferences page looked like that -like the one on the manual and the one you have posted here. They were missing the bottom part (with the box checked) and the rest of the menu.

They've installed DNAMaster from the link, and have updated and restarted, so I am not sure what else to do to get them to match the file from the guide. They also didn't have a Secure Connections tab (under Internet). One of them got the tRNAs autoannotated, but glimmer failure otherwise, and I think that that is related to these pages not being the same. I've sent them my auntoannotation for now and we are meeting again tomorrow so hopefully the y can do other functions of DNAMaster, but so far no autoannotations from them.
| posted 08 Feb, 2022 15:53
amaya
debbie
Chris,
I am not sure what you are answering but do your DNA master preference panes look like this?

Debbie,
None of my students DNAMaster Preferences page looked like that -like the one on the manual and the one you have posted here. They were missing the bottom part (with the box checked) and the rest of the menu.

They've installed DNAMaster from the link, and have updated and restarted, so I am not sure what else to do to get them to match the file from the guide. They also didn't have a Secure Connections tab (under Internet). One of them got the tRNAs autoannotated, but glimmer failure otherwise, and I think that that is related to these pages not being the same. I've sent them my auntoannotation for now and we are meeting again tomorrow so hopefully the y can do other functions of DNAMaster, but so far no autoannotations from them.

Hi Amaya,

Are you sure they've updated DNA Master? What build number are they running? Because if they've successfully updated, they should have the Secure Connections tab. If they haven't, then we need to figure out what's preventing them from udpating.

–Dan
| posted 08 Feb, 2022 16:10
Hi Amaya,
We had this problem this summer. This fails because DNA master is set to an active FTP stie, and it has to be changed to passive. But until you get an update, you don't have that option.
Kristen Butela was able to work through it, so try this. Be sure to be running as administrator as you update.
From Kristen:

I figured it out!

For a fresh install, you need to first update DNA Master from the help menu. This appears to go through successfully, and I got the message about the update being finished after restarting the program. I then restarted the program, and this is where I was getting the error messages and eventual FTP failure when retrieving helper programs.

However, I just ignored all of those messages and clicked to make them go away. After the "Retrieving Helper Programs" update finally stalled at the 3% mark and threw the ftp error message, I went back to Preferences. The Home Site button is now there, so that initial update round must have updated the Preferences panel. I just unchecked the Active FTP connection box and applied changes. I then re-updated DNA Master, and everything went through with no error messages. This is an easy work around that only takes a few extra seconds.

I'm happy to make a video and post it to the forums if that would be helpful.

Kristen
| posted 08 Feb, 2022 18:50
debbie
Hi Amaya,
We had this problem this summer. This fails because DNA master is set to an active FTP stie, and it has to be changed to passive. But until you get an update, you don't have that option.
Kristen Butela was able to work through it, so try this. Be sure to be running as administrator as you update.
From Kristen:

I figured it out!

For a fresh install, you need to first update DNA Master from the help menu. This appears to go through successfully, and I got the message about the update being finished after restarting the program. I then restarted the program, and this is where I was getting the error messages and eventual FTP failure when retrieving helper programs.

However, I just ignored all of those messages and clicked to make them go away. After the "Retrieving Helper Programs" update finally stalled at the 3% mark and threw the ftp error message, I went back to Preferences. The Home Site button is now there, so that initial update round must have updated the Preferences panel. I just unchecked the Active FTP connection box and applied changes. I then re-updated DNA Master, and everything went through with no error messages. This is an easy work around that only takes a few extra seconds.

I'm happy to make a video and post it to the forums if that would be helpful.

Kristen
Thank you!! I will project this post with the projector in class today!
| posted 12 Apr, 2022 02:05
Debbie,
I am now having this problem with Auto-Annotation that so many others have described. I have checked my preferences several times and keep getting the error message that Glimmer failed, though, like others, I get Glimmer calls but not Genemark calls. My version says 5.23.6 Build 2705

Ann
| posted 12 Apr, 2022 02:28
Ann,
I ran into this yesterday. Thee is nothing wrong on your end. we just need to reset the privilege.
I'll make sure it gets done tomorrow.
debbie
| posted 12 Apr, 2022 22:07
Thanks Debbie! It is working now!
Ann
 
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