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Can't create a file after Auto-Annotation

| posted 17 Aug, 2020 17:22
Hello everyone,

One of my classmates is having problems with DNA MASTER. We followed the recommendation where she did not install directly in the C://Programs, instead she chose the desktop, but after she imported the sequence to run an auto-annotation, an error message displays saying "Can't create file": Access Denied.

Any recommendation? smile

Thanks!

PD: She's running with admi privileges
JM
Edited 17 Aug, 2020 17:25
| posted 17 Aug, 2020 17:37
Hi Juan,
It still sounds like she is not running as administrator. When you right click on the shortcut or program name, is 'run as administrator' selected?
Not sure what else it could be.
debbie
| posted 17 Aug, 2020 17:46
Hi Debbie,

Yes, exactly as you said, we ran the program as administrator but it is still showing the same message. We already updated DNA MASTER, uninstall and install again in a different location, followed by the guide (https://phagesdb.org/media/docs/DNAMasterInstallationGuide.pdf), but I'm running out of ideas haha
JM
 
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